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If you desire to learn more about the topic, please consider this reading list:

The World Bank Social Accountability contextual drivers (how to assess the context)

The broader mapping context resource paper

Anuradha Joshi’s paper on causal chains and context

On technology for accountability: All the IDS MAVC (Making all voices count) material

The ODI sector characteristics work (relevant to accountability )

General information about International IDEA

The guide on Democratic Accountability in Service Delivery … and the one page version

International IDEA’s State of Democracy and State of Local Democracy frameworks

The World Development Report 2014 of the World Bank – Making Services Work for the Poor

DAC guidelines: accountability and democratic governance: orientations and principles for development

International IDEA: Democratic accountability in service delivery (short version here)

A report from the assessment of democratic accountability in solid waste management in three capital districts in Malawi (International IDEA)

Seven papers covering 20 cases on the use and possible effects of democratic accountability (International IDEA)